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Stadium Guest Experience, Operations Manager - Located LAS CRUCES, New Mexico
Job category: Food Service
Job ID: 74521
Are you an experienced Athletic Stadium Operations Manager that has a passion for Client and Guest relations and is looking for an exciting and challenging new position? Look no further!
** RELOCATION ASSISTANCE IS AVAILABLE! **
Sodexo Universities segment is seeking an exceptional Operations Support Manager to serve as Stadium Guest Experience Manager to round out our outstanding management team at the arena at New Mexico State University in Las Cruces, NM. The Operations Support Manager will laisse between the athletic director and stadium athletic director, drive sales, coordinate ticket sales, parking and event day management for Fan Experience, and is responsible for leading the execution of exceptional business standards with regard to guest experience, operations, talent development and financial performance.
Managing a staff of as many as 2 salaried managers and 50 hourly employees, this manager will oversee an innovative stadium for a very high end, high profile client. You will be involved event day staffing, guest inquires, accessibility services, lost and found, stadium tours, etc. Pre-game/event and post game/event planning as well as the overall fan experience/vision.
The Ideal Candidate will have:
- Large Campus/University Stadium/Arena Guest Services operations experience - overseeing guest satisfaction and ensuring fan experience;
- Commitment to providing stellar customer service – even at “peak rush” times, attention to detail, ability to delegate;
- Experience mentoring and developing a talented and diverse staff, including scheduling and labor management of employees;
- Solid financial background and acumen.
If you want to be part of a forward-thinking, passionate, and dedicated team who strive each day for excellence, then consider joining the Sodexo team! Are you ready to start your Sodexo career? Apply now and join the team at NMSU.
New Mexico State University is located in the beautiful Organ Mountain Range of Las Cruces New Mexico, just a short 30 minute drive from White Sands National Park. El Paso Texas is 45 minutes to the east while Albuquerque NM is a short 3 hour drive to the north Sodexo provides Concessions, Suites, Club and Banquet Catering as well as Expanded Services at the various athletic venues on campus
Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 3 years
Basic Functional Experience - 3 years of experience in operations
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.