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Patient Experience Manager

Job category: General Management

Job ID: 75216

US-NC-GREENSBORO

Posted: 24-Sep-2018

Sodexo is seeking an Patient Experience Manager for Moses H. Cone Memorial Hospital located in Greensboro, North Carolina.   Food Services or Environmental Service experience is desired.

The Moses H. Cone Memorial Hospital is the largest and most comprehensive medical center within our five-county region. A leader in compassionate, quality care, our easily accessible 63-acre campus includes a 541-bed teaching hospital and referral center. Moses Cone has state-of-the-art Emergency Department for Adults and Pediatric, Health Heart and Vascular Center with a Women’s and Children’s addition opening in the fall of 2019.

 

This role will be key in driving our patient experience for both our Environmental Services as well as Food and Nutrition Services.  

 

Duties to include:

 

Rounding on our patients and families

Conducting patient ready room inspections

Complete test tray assessments

Service Recovery

Customer Service Training for our front-line staff

 

 

This position will lead a team of two Customer Service Specialists.   As a leader this positions may be required to occasional participate in the Manager On Duty weekend rotation. 

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.