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Service Response Center Manager 1

Job category: General Management

Job ID: 63385

US-MN-MINNEAPOLIS

Posted: 26-May-2017

Do you thrive in a fast paced environment?

Do you enjoy making a difference one patient at a time?

 

If so, Sodexo's Service Response Center Manager overseeing the Allina Health system’s At Your Request Call Center might be the right opportunity for you! This Service Response Center Manager will support five hospitals within the Allina System, but will be located on the campus of Abbott Northwestern Hospital in Minneapolis, MN.

 

Allina Health is a multi-institutional healthcare system dedicated to the lifelong health care needs of communities throughout Minnesota and Western Wisconsin. The organization employs over 24,000 employees and delivers exceptional health care to people in these communities.

 

As the Service Response Center Manager of the AYR call center you will ensure that Allina patients can eat when he or she desires. This is a very fast-paced environment, handling over 3000 in-coming and out-going calls per day. You will directly oversee a team of up to 30 union employees.

 

Your success will be measured by: 

  • Increased patient satisfaction
  • Increased employee engagement
  • Process improvements that result in better customer service
  • Increased satisfaction from General Managers at each of the Allina sites
  • Your ability to develop and train the operators to effectively communicate menu options to a variety of patients with differing health conditions 

The successful candidate will have strong leadership experience in a Call Center OR similar work environment with exceptional customer service and interpersonal skills. Independent and proactive problem solving skills will also be required. A working knowledge of patient diets and familiarity with data sorting software is preferred.

 

This is primarily a day shift opportunity (6am start time), but the selected candidate may need to work other hours as needed including some weekends. 

 

Do you possess strong leadership skills? Do you have the drive and determination to take this account to the world class level? If so, then we would love to hear from you!

 

Basic Education Requirement - High School Diploma or GED

Basic Management Experience - 1 year

Basic Functional Experience - 1 year work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending)

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.