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Patient Experience Manager

Job category: General Management

Job ID: 76694


Posted: 14-Nov-2018

Sodexo is looking for a Patient Experience Manager at Good Samaritan Medical Center in Brockton, MA


Good Samaritan Medical Center is a 267 Bed Acute Care teaching Hospital located in the Boston suburb of Brockton, MA. Utilizing Sodexo's Service Depot Patient Rounding tool as well as data obtained from Press Ganey, this role will be key in driving our patient experience for Food and Nutrition Services.  


We are looking for candidates who can:

  • implement performance improvement and quality assurance programs targeted to improve patient satisfaction;
  • monitor patient tray operations and daily meal rounding;
  • interact with patients and the nursing staff;
  • perform tray assessments, training and Service Recovery
  • Conduct Customer Service Training for our front-line staff


The ideal candidate will have the following:

  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
  • Previous experience working in a high volume facility
  • Strong training skills, preferably in health care but not necessarily if you are also a dietitian
  • Strong Hospitality skills

This is a full time temporary position that can last up to one year and will initially be assigned at Good Samaritan located in Brockton, MA.  At any time after onboarding, the successful candidate is able to apply for internal positions within Health Care.  Must be will to travel.

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.