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Retail Operations Manager

Job category: Food Service

Job ID: 65462


Posted: 18-Aug-2017

Retail Operations Manager @ Northwestern University


Are you ready to work at one of the top dining programs in the nation?  This position will launch your career!


Sodexo university's segment is seeking a results driven Retail Operations Manager for our premiere location at Northwestern University located in Evanston, IL on the magnificent shore of Lake Michigan. Our scope of responsibility includes 6 resident dining halls, a student center, and multiple branded and non-branded retail outlets that include the first and only Campus concept by Rick Bayless, Fonterra Grill. Additionally we have multiple convenience stores as well as campus catering. Branded as Northwestern Dining, our focus is on quality, expertise, innovation, community, wellness and sustainability. The current landscape includes a complex union environment, multiple clients and a drive to be the best.


As our Retail Operations Manager you will oversee all satellite Retail Operations ($5 MIL MV) to include Hinman Hall, 2 C-stores (including a starbucks), Fran's Cafe, Lisa's Cafe, Kresge Cafe, Cafe Bergson, Tech Express and Einsteins Bros. Bagels.  You will manage a staff including 10-15 supervisors, 2 salaried managers and up to 100 associates including union staff


  • Responsible for oversight of data entry and completion of regular required financial reports.
  • Responsible for employee scheduling.
  • Responsible for the execution of cash handling policy and procedures.
  • Ensures customer satisfaction.
  • Works to implement Sodexo programs, policies and procedures.
  • Must meet (or exceed) Sodexo standards of operations.
  • Creates a positive environment and successfully motivates and manages a team.
  • Responsible to ensure compliance with HACCP food safety, sanitation and overall workplace safety standards.
  • Takes on additional duties as assigned.


Learn more about the exciting venues managed by Sodexo Universities: Higher Edu Quality of Life

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years
Basic Functional Experience - 3 years of experience in retail operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.