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General Manager 5 - Environmental Services / Custodial

Job category: Environmental Services / Custodial

Job ID: 77636


Posted: 17-Dec-2018

Sodexo, North America's leading provider of contract management services is seeking an Environmental Services (Housekeeping) General Manager 5 for one of the Nations Top ranked Hospital Stanford University Medical Center in Palo Alto, CA!  The scope of this position includes the oversight of staff and staff development for the unit. Stanford University Medical Center includes the leadership of over 300 employees and nearly 3 million square feet in Stanford, CA; just south of the San Francisco, CA area. This position includes a Sign-On Bonus. Relocation assitance is available.


This position will work primarily on Day Shift, but requires the flexibility to cover other time frames/shifts as needed. Ideal candidate will have previous experience in large custodial / housekeeping account, have an understanding of regulatory guidelines and maintain flexibility in work hours and be able to train / mentor/ motivate hourly staff in a union environment. Responsibilities include supervising and scheduling hourly employees while maintaining customer, client and employee engagement and good public relations. This manager will provide direct and indirect oversight for the staff and their development as well as compliance. This position will report to an on-site Sr. Area General Manager.


The ideal candidate for this position will also have strong client/employee relationship-building skills and possess the ability to manage direct reports in multiple locations on the campus, handle multiple priorities, quickly grasp situations and logically progress through solutions, the ability to refine systems ensuring sustained effort of achieving standards, and follow through and visibility within the facility. The ideal candidate will work in cooperation with a full environmental services operational team in areas relating to: daily environmental services operations, improving the patient experience, labor controls, infection control, quality assurance, project management, training, supply management, and implementing the entire Sodexo Unit Operating System.   


The candidate must be/do the following:

  • Customer focused to enhance and improve the experience of the staff and patients.
  • Actively involved in Diversity Awareness.
  • Able to lead and communicate effectively.
  • Results and safety driven.
  • Have strong Financial acumen
  • Ability to build strong client relationships
  • Contract Services management experience
  • Drive HCAHPS & patient satisfaction scores 
  • Successfully managed Environmental Services hospital units

Sodexo offers a competitive salary, paid training and a comprehensive benefits package including 3 of weeks of vacation.

Basic Education Requirement - Bachelor's Degree
Basic Management Experience - 5 years
Basic Functional Experience - 5 years of work experience in housekeeping or custodial services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.