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General Manager 5 - Food

Job category: Food Service

Job ID: 64204


Posted: 23-Jul-2017

**This position is with Nana Management Services**


Nana Management Services (NMS), in partnership with Sodexo, has an exciting career opportunity for an Area Manager, K-12 – Food Services in Anchorage, Alaska.


Built on a culture of safety and integrity, NMS delivers award-winning support services to a variety of clients every day. Our clients have peace of mind, knowing that we are committed to delivering best-in-class service. NMS brings creativity, technology and experience to every project.

Built on a culture of safety and integrity, NMS (NANA Management Services) delivers award-winning, integrated support services to a variety of clients in food service, facilities management, camp services, security and hotel management in Alaska and the Contiguous U.S. We are proud to serve our original oilfield clients, and our clients from federal, state and local governments, corporate facilities, health care institutions, schools and universities, manufacturing centers, and the telecommunications industry.

The Area Manager ensures that all units within his/her area achieve success in finances, account retention, satisfaction, employee training and development. Also ensures that NMS standards, policies and procedures are upheld, while building and maintaining healthy, effective relationships with clients, customers and employees. This position is in operation ten (10) months out of the calendar year with the potential to extend longer as needed.


This position requires frequent travel to Sitka, Nome, Anchorage, and Northwest Alaska.


Essential Duties and Responsibilities:


Lead units in maintaining a steady focus on the quality of the food being served and the services provided by NMS.

Responsible for planning, management, and execution of food service operations.

Maintain an up-to-date knowledge of the company’s audit and survey processes and ensure that all units in the area consistently use and support these processes.

Monitor and support the use of all NMS management systems and corporate programs, including: Culinary Training, Labor Optimization, Procurement Initiatives, HAACP, Affirmative Action, Total Account Management, Division Marketing Initiatives

Ensure that units comply with all applicable regulations. These include, but are not limited to, regulations covering safety, sanitation, licenses, fees and permits.

Continually seek opportunities to enhance and enlarge NMS’s business by using knowledge of food and current dining trends.

Regularly use the NMS infrastructure as a resource and refer others to it.

Consistently meet financial goals specified in those budgets.

Analyze financial and statistical data and utilize this information to implement corrective action.

Work with the Director of Operations and client to negotiate rates, contract terms, and all other aspects of the business relationship.

Maintain familiarity with NMS’s information systems and technologies and support their use.

Comply with the company’s audit requirements and processes.

Be knowledgeable about and ensure compliance with NMS’s employment policies.

Maintain appropriate staffing levels and manage turnover.

Monitor units’ compliance with various kinds of legal requirements, including ADA, EEOC, FMLA, OSHA, and Wage and Hour.

Develop managers by actively utilizing NMS’s evaluation and development tools to give honest feedback to direct reports. Encourage, promote and facilitate the use of training programs, both formal and informal.

Manage succession planning with the needs of the division in mind.

Solicit new business both at NMS’s current accounts and among other institutions.

Maintain an up-to-date familiarity with NMS’s competitors.

Other duties as assigned.

Leadership and Communication:

Champion the culture of NMS. Always strive to understand, support and promote NMS’s mission and values and management philosophy.

Build and nurture a wide net of business relationships with clients, influential people on campus, customers and employees.

Help build and secure the NMS brand and image. Always represent the company in a professional, positive manner.

Utilize a variety of communication modes, including the Internet, NMS’s Intranet, PowerPoint and

Practice effective interpersonal communications. Be a good listener and a capable negotiator who can deliver effective presentations.

Plan and develop compelling, effective programs for use in sales proposals.

Make creative, practical suggestions for use in the development of sales proposals.

Support new account openings by sharing both resources and talents.

Assist with region and division project teams when requested.

Assist with training, both development and delivery, when needed.

Become an active participant in the life of the community, thus helping NMS to establish and maintain a good name.

Note: The above performance expectations are to be used only as a guide to exemplify basic job duties for the above position. These are not to be construed as all-inclusive. Responsibilities may be added or deleted, as dictated by business necessity.

Qualifications and Experience:

A minimum of three (3) years of institutional food service management experience required, K-12, Higher Education or related experience preferred.

Previous Sodexo experience required.

Experience overseeing a budget or revenue of at least five (5) million dollars.

A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.

Bachelor’s degree preferred, or commensurate experience.

Computer literacy including competence in Microsoft applications and web-based applications.

Working knowledge of general accounting principles.

Strong communication skills, in both written and verbal forms.


This position entails extensive travel within the area of responsibility. Travel expected up to 70% of time.

This position will also entail travel to corporate meetings, training, and client gatherings.

The schedule for this position will vary and may occasionally entail evening and/or weekend work.

Knowledge, Skills and Abilities

Proven success at managing multiple tasks, projects and subordinates.

Proficiency in planning and organization.

Demonstrated understanding of profit attainment and profit growth.

Strong ability to lead, build diverse teams and oversee training.

Personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity.

PHYSICAL DEMANDS: Incumbents are regularly required to stand, sit, talk, and hear. They are occasionally required to walk, use hands, and reach with hands and arms. They must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include color vision, and depth perception. The noise level is usually quiet. The employee must have the physical stamina to work 8 to 12 hour shifts for extended periods of time.

Fair Labor Standards Act Status: Exempt/ Salaried

The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish varying duties. To perform job successfully, an individual must be able to satisfactorily perform each of the above essential duties to meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran

NANA Shareholder Preference


Basic Education Requirement - Associate's Degree
Basic Management Experience - 3 years
Basic Functional Experience - 4 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.